David Germain CIO of the international insurance business RSA is to keynote the November Horizon CIO Network roundtable dinner in London.
The debate will discuss with peers and industry leaders how information is the key to the CIO rising up the business value chain.
The current wave of technologies, combined with a radical change in customer behaviour has given CIOs and CTOs an opportunity to be board level business leaders that enable the organisation to radically change the way it does business and to be able to operate at a pace that meets the needs of a new era of customer.
For the second year in a row insurance business RSA Group has announced good results. During 2017 RSA Group, which in the UK is better known for its More Than general insurance (GI) brand, recorded profits of £322 million after tax, up from £20 million in 2016.
In late 2016 David Germain joined RSA Group as CTO working alongside stalwart RSA business leader Darren Price and a year later became Group Chief Information & Technology Officer.
“We need to continuously industrialise what we do, everywhere and continuously educate and learn with our people about how these technologies work and figure out where these technologies can take us,” Germain told the Horizon CIO Podcast earlier in the year.
“We have to continue to focus on our cost base and we have to continuously have to prioritise. And one of the key areas for me as we look at our cost base is robotics. What can we do with processing and automation, AI and where can we take that in our contact centres and how can we create the more ecocentric environment? At the same time, ensuring we are not degrading the customer experience, we are improving the customer experience,” Germain says. The leading CIO will discuss these opportunities with peers from financial services, advertising, media and the public sector. The debate will be moderated by CIO Editor Mark Chillingworth.
You can register your place at:
Where: The Ivy Tower Bridge, London
When: November 20, 2018 6.30 – 10.30