CIO Mayank Prakash is joining international energy firm Centrica, the business has confirmed to the Horizon CIO Network.
Prakash will be joining Centrica Consumer as CIO the energy supply and connected homes business. Centrica Consumer is focused purely on residential customers and has the British Gas energy supplier, Local Heroes skilled traders directory and Dyno the drain clearance business under its arm. In North America Centrica Consumer operates Direct Energy a power supplier, Centrica Consumer also operates Bord Gais Energy, an Irish gas supplier. The final division under Centrica Consumer is Connected Homes, the business unit that operates the Hive smart home device that competes with Google Nest.
On its website Centrica Consumer says “understanding consumer needs is critical to our success,” indicating how data is crucial to energy and home maintenance companies.
Prakash joins Centrica Consumer from the public sector, he has been Chief Digital and Information Officer of the Department of Work and Pensions (DWP) since 2014 and has been leading a greater focus on data at one of the UK’s largest Whitehall departments.
“Technology is not an enabler, it is part of the core design; as leaders we must never put an AND between business and IT,” Prakash told the Horizon CIO Podcast in February 2018 (listen here).
“The more real time the data is, the more segmented it is, the more personalised it is and the better the user experience, the more loyalty you get, because it is no more about automating processes and it is about killer user experience,” Prakash told the CIO Podcast. This focus will be highly transferable to the energy sector where the number of suppliers is increasing and margins are hard won.
Centrica Consumer will be Prakash’s first role in the energy sector. Before joining DWP the CIO was spent the bulk of his career in financial or technology services, with technology leadership roles at Morgan Stanley and Sage.
Prakash will be a keynote speaker at the .Next conference, November 27 to 29 at Excel London, which the editor of the Horizon CIO Network has been involved in. You can register to hear Prakash as well as CIO peers from News Corp and the Irish Government here.