Rail and bus transport company Arriva has appointed Claire Hamon as Group CIO. This is the first time Arriva has appointed a CIO in the UK. Hamon joins the business from the legal sector.
Arriva, part of the German Deutsche Bahn rail business is one of largest rail and bus operating businesses in the UK, operating bus services in Kent, Surrey, Bedfordshire, Buckinghamshire and the North East. Welsh rail is also an Arriva operation.
Hamon, who started work with Arriva on 3 September, 2018 reports to the CFO Martin Hibbert at Arriva.
Hibbert said in a statement to the Horizon CIO Podcast: “Hamon’s role will be to provide strategic technology leadership across the Arriva Group, ensuring we leverage new technologies, enable new business opportunities and maximise value from IT services for colleagues and customers.
“Like many sectors, Arriva is adapting to a changing world and we want to embrace technology to make travel faster and seamless for our passengers. Claire will help us to do this, and I am pleased to welcome her on board.”
Arriva businesses in mainland Europe are already diversifying into community car programmes, as local transportation is undergoing a major transformation, led in many ways by the public’s adoption of services such as Uber. Transport companies have been eager recruiters of CIOs with a track record of leading change in recent years. In February 2017 Arriva rivals Abellio hired Aiden Barr as CIO, Barr said on his appointment making IT customer focused was a key priority for him as CIO and it is probable Arriva are also tasking Hamon with improving the customer focus of the technology at Arriva. Addison Lee, the private taxi firm appointed Ian Cohen as CIO in the summer of 2017.
Hamon joins Arriva from the role as CIO (EMEA) and Global Head of IT Transformation at Norton Rose Fulbright, an international law firm where she led technology strategy and transformation across 23 countries for over three years.
Hamon moved to Norton Rose Fulbright from the financial services arm of Harrods. She spent two years with the Harrods Bank as IT Director having joined the famous Knightsbridge, London business from Centrica, the utilities giant where Hamon was interim Head of End User Computing, leading a major roll out at the business that owns British Gas. Hamon has also been CIO for the Crown Prosecution Services in the public sector and held major technology leadership roles with the Lloyds Banking Group.
“In just my first few weeks, I have seen that the energy and enthusiasm in the business to make this change is palpable and infectious,” Hamon said of joining Arriva.